Add Product

Search Results:

New Member
Posts: 1
Registered: ‎07-12-2021

REFUNDED NEEDED - waiting 2+ months!

[ Edited ]

Dear Best Buy Customer Service,

I need help from someone who knows what they are doing at Best Buy.

I had purchased a treadmill online at and it was defective and I returned it on 5/17/20 with a team to pick it up on 5/20/21. The team picked it up at 3pm outside of the scheduled window I was told. I did not see an update on my Best Buy account and my return has not been processed to this day. Best Buy has confirmed they have received my product and it is now at a store in MO.

I call once or twice a week and go through the same process with every person who give me a new case number and they will personally fix it.

I have been told the following:
1. I’ll receive an email within 72 hours with an update (never received an email)
2. I have been told case number after case number which means nothing because I call again and they create a new case.
3. This has been escalated to payroll team to process (nope, not done)
4. I have to wait one billing cycle (it has been past one billing cycle)

Current case number: {removed per forum guidelines}
Name: Nicholas
Phone call: 7/9/21 - 1:29pm
Told: I will receive a call within 36 hours from Best Buy.

Again, another lie as it is 7/12 with no update on my Best Buy account or received a call with an update.

I just want my refund!!!!

Posts: 5,177
Topics: 55
Kudos: 440
Solutions: 322
Registered: ‎11-29-2016

Re: REFUNDED NEEDED - waiting 2+ months!

Good afternoon, TiffanyA,


Welcome to our forums, and thank you for sharing your experience with us.  From what you’ve described here, I can’t say I blame you for your frustration with the return of your treadmill, and while I may not be able to undo the disappointment this experience has already caused, I’ll be happy to take a closer look into this matter, and offer any additional assistance I can.


For me to begin my research, I’ll just ask that you send me a private message using the blue “Private Message” button in my signature with:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number or the “Customer Service PIN” from the bottom of your receipt


As mentioned, be sure to use the blue “Private Message” button in my signature to get this sent my way, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!