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Posts: 6
Registered: ‎12-07-2020

Purchase does not show up in my account

We purchased a new washer and dryer, in person, at a local Best Buy.  We later realized we needed to change the delivery date. So, I went into my account, and it does not show up as a recent purchase. I used the online chat, and the service rep found the purchase. They used this information to send me an email receipt, and told me I could find the order from that.  It's been a day, and still no email receipt. Still does not show up in my account.  We DO have a hardcopy receipt, and all of my contact information is correct there. But, I am unable to lookup the purchase from the order number on the receipt. 


We are now deciding we will cancel this order completely. Since it still does not show up in my account, nor have I gotten ANY electronic proof of purchase, I will need to drive to a physical store on my way home. At this point, I do not trust a phone call or chat session to confirm the order is actually cancelled.

Posts: 278
Topics: 1
Kudos: 36
Solutions: 18
Registered: ‎11-29-2016

Re: Purchase does not show up in my account

Hey, PegMRH,


Thank you for reaching out to us on Best Buy Forums about your missing purchase. I would be happy to look into this for you. Send over a please a Private Message with your:


*Full name

*Phone number

*Email address

*Order number or Customer Service PIN Number


Make certain to click the blue button next to my signature to send the message. 


My schedule is Sunday through Thursday. If you do not receive an immediate response, I will get back to you when I return to the office.


In the meantime, please know that as of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media (Facebook, Instagram, Twitter) or



Andy|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or