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Posts: 1
Registered: ‎07-08-2020

Protracted Deliery Issues

I purchased a freezer at the beginning of March and was told that delivery timeframes were longer than normal. Starting in early April I began receiving phone calls and emails indicating that the delivery had been scheduled. I has now been an additional 3 months and there have been more than a dozen emails and phone calls with new delivery dates or messages cancelling a scheduled delivery and indicating that it would need to be rescheduled. How can I find out when and if the freezer will realistically be delivered. We have changed our schedules several times to accomodate changed schedules only to find that BB cannot deliver as they have indicated they would. How do I get this addresses and resolved?
Posts: 6,667
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Registered: ‎08-21-2017

Re: Protracted Deliery Issues

Hello, Zobert13,


Welcome to our community forums. It's strange to hear that you've had this order rescheduled so many different times, I would be happy to take a closer look at this to see how I may be able to help.


I'd like to begin by reviewing your order. I will need a bit more information to do so. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number


You can send a private message by clicking the blue button at the bottom of this post across from my name. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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