Delivery & Installation

[dokotak0928]

I am on the phone with Bestbuy since 10:19am in regards to the Case ID {removed per forum guidelines}.

I got disconnected twice already and no one is calling me back.

I just keep repeating the same thing over and over and nothing's been resolve.

Well, i was on hole for another 22 mins and got disconnected again.

What's wrong with the customer service?

[AndrewB-BBY Social Media Specialist]

Good afternoon, dokotak0928,

Welcome to our community forums. I appreciate you taking the time to let us know about your experience with this delivery. I know if I were in your shoes I would want to make sure any damage was repaired as quickly as possible. I would be glad to see how I can help you advance this process.

I'm a bit confused by your message. Do you know if a damage claim has already been opened? Can you please clarify who you have been contacting over the phone?

I'd like to review your case history so I can see what options are available moving forward. I will need to gather a few more details to do so. Can you please send me a private message that includes your:

Full name
Email address

Phone number

Claim number (if available)

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.