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Posts: 4
Registered: ‎12-07-2020

Property Damange during Installation Case ID {removed per forum guidelines}

[ Edited ]

I am on the phone with Bestbuy since 10:19am in regards to the Case ID {removed per forum guidelines}.

I got disconnected twice already and no one is calling me back.

I just keep repeating the same thing over and over and nothing's been resolve.

Well, i was on hole for another 22 mins and got disconnected again.

What's wrong with the customer service?

Posts: 6,667
Topics: 227
Kudos: 558
Solutions: 340
Registered: ‎08-21-2017

Re: Property Damange during Installation Case ID {removed per forum guidelines}

Good afternoon, dokotak0928,


Welcome to our community forums. I appreciate you taking the time to let us know about your experience with this delivery. I know if I were in your shoes I would want to make sure any damage was repaired as quickly as possible. I would be glad to see how I can help you advance this process.


I'm a bit confused by your message. Do you know if a damage claim has already been opened? Can you please clarify who you have been contacting over the phone?


I'd like to review your case history so I can see what options are available moving forward. I will need to gather a few more details to do so. Can you please send me a private message that includes your:


Full name
Email address

Phone number

Claim number (if available)


You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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