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Posts: 1
Registered: ‎10-01-2021

Property Damages During Installation

Hi, I had a washer/dryer installed and the installation team caused significant damage to the surrounding area while replacing the appliance (significantly cracked tiles, heavy scratch marks on the hardwood floors, and multiple chips on a door frame).

Obviously this is a pretty disappointing experience. How can I get reimbursement for these damages?
Posts: 1,100
Topics: 66
Kudos: 141
Solutions: 64
Registered: ‎07-23-2018

Re: Property Damages During Installation

Hello, Jai60654,


Thank you for visiting our online community. The delivery of new appliances should be an exciting time. Typically, this type of service is seamless, although it is clear that wasn’t the outcome. As a homeowner myself, I understand why you would be interested in determining what the next steps should be. In this case, it sounds like a Property Damage claim may be necessary. I would be happy to collect the required information, as well as assist with getting those details to the team who can initiate this process.


To get started, please send a Private Message. To send a Private Message, simply select the darker blue icon, which is located across from my signature. I look forward to hearing from you.



Sarah|Senior Social Media Specialist | Best Buy® Corporate
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