Delivery & Installation

[tanaliang]

Hi, 

This is a frustrating experience that I have been going through since my purchase of a dryer from Bestbuy. I have my brand new house closing on 12/17/21 and a brand new dryer delivered and installed by Bestbuy on the next day 12/18/21. After the delivery guys installed the dryer at my brand new utility room, the wall all over the utility room, including wall of hall way, were touched with black ink figerprint left. Not just this, my wood floor were screached as they dragged the dryer all the way from the street to our utility room WITHOUT PACKAGE!!! They borrowed screwdrivers from us for installation service and also damage my brand new washer, which is next to the dryer. 

I have filed a case on the same night on 12/18/21 with Besybuy customer care team after this horrible service with a referece number {removed per forum guidelines}. Ever since then, I have not heard anything from any person for the direction about next step. Can someone from this forum help to further this claim process? Thanks.     

[Deysha-BBY Social Media Specialist]

Greetings, tanaliang!

Welcome to the Best Buy Forums!

First, congratulations on your new home!! That is one if the greatest feelings in life! I appreciate you taking the time to join and write us about the damage to your home. Having the need to work with an insurance company is complex enough without it being complicated by communications issues. I was quite discouraged to read of your situation and I regret any inconvenience to you. I'd like to help if I can, but will need some more details to begin.

I’d like to look into this further for you. Please send me your Sedgwick claim number, full name, phone number, and e-mail. To send it, click on the blue “Private Message” button next to my signature when logged in. I look forward to your reply!

Sincerely,

[tanaliang]

Hi Deysha, 

Thank you for the last time you had helped me to successfully filed a claim with Sedgwick. I believe my case has been assigned to an adjuster with Sedgwick and I have also completed their request about sharing the estimate of repair cost for the damages occurred in the incident. It has been months since I shared the information with them and they never get an update for me. 

I wonder if you can do anything from your side to help get some information about any progress being made for my below case number? Thanks in advance. 

Claim - {removed per forum guidelines} -  Date of Loss: 12/18/2021 - GL

[Rich-BBY Retired: Social Media Specialist]

Hello,

Deysha is out of the office today and will return on Sunday. However, please allow me to review the details and I will follow up with you shortly.

Thank you,

Rich

Social Media Specialist

Best Buy Corporate 

[Rich-BBY Retired: Social Media Specialist]

Hello, 

I want to confirm that you have reached out to BestBuyClaims@Sedgwick.com when looking for an update, prior to reaching out to us?

Thank you, 

Rich

Social Media Specialist

Best Buy Corporate 

[tanaliang]

Of course!!! I had several emails to them, but the only things they do was apologize for the experience and kept saying the case has been escalated to the adjuster without any other updates. 

[Rich-BBY Retired: Social Media Specialist]

Thank you for that information. Please allow me a moment to review what I may be able to do.

Best,

^Rich

[Rich-BBY Retired: Social Media Specialist]

Hello, 

I am reaching out to Sedgwick to let them know we are needing a follow up as it's been a few months and you have not received any assistance. 

I will also relay this to Deysha, as I will be out of the office on Sunday and Monday. 

Thank you,

Rich

Social Media Specialist

Best Buy Corporate

[tanaliang]

Hi Rich, 

I am reaching out to you again for your help. Last time during early March 2022, you helped me contacted Sedgwick, which was working. I did received some updates from them, and that was the only one response they made for me. Two months have gone by, we are in May 2022 and they never respond to my follow up since then. I am hoping you can help me reach them and push for a solution and a conclusion. Thanks. 

[Rich-BBY Retired: Social Media Specialist]

Hello, 

Waiting for an update on your claim is not ideal, and I can understand wanting updates. I have reached out to our leaders, as well as Sedgwick directly. I will provide updates as I receive them. 

Thank  you, 

Rich 

Social Media Specialist

Best Buy Corporate