12-03-2020 06:38 PM
I had propery damage about 2 weeks ago during the refridgerator delivery.
They made big scratches on my new painted wall and damaged my new side molding.
I claimed this one right away with the customer service and they told me some one will contact me in 5days.
No one called me until now.
I called 3 times to the customer service to ask what is going on. Every time their saying like it's still on process.
Last call some one told me to E-mail to email@example.com
Is that right?
Still don't understand why it's so hard get the claim.
Please advice what to do.
12-08-2020 03:57 PM
Hi there, mchoi1227,
Thank you for reaching out to us about this. Though we do wish that your delivery experience had better circumstances. While you may reach out to firstname.lastname@example.org with your claim# to request an update, we'd be happy to take a closer look into this situation with you and find what options may be available. We'll be following up with you privately to continue the conversation.