06-26-2020 07:20 PM
07-03-2020 01:16 PM
Welcome to the Best Buy Forums! Thanks for making your first post with us.
I'm sorry that you've had a difficult time connecting with us to discuss this. Generally speaking, if an item is delivered with damage, the delivery can be refused or a return or exchange can be set up. I'd be happy to look into this for you. To get in touch, please send a Private Message with your full name, email address, phone number, and order number. You can find a link to send a Private Message in my signature.