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New Member
Posts: 2
Registered: ‎07-30-2018

Private message wont send

"You have reached the limit for number of private messages that you can send for now. Please try again later."


Trying to reply with my order number to get my order fixed. Will not send. Keeps telling me to correct highlighted even though there isnt then it wont let me send the message. I have cleared cookies and cached, logged out only to experience the same thing again. I have at least tried to send the message 10 times. 

Posts: 3,031
Topics: 76
Kudos: 73
Blog Posts: 4
Solutions: 147
Registered: ‎04-18-2017

Re: Private message wont send

Good morning, aeroh11,


I'm happy you stopped back to ask about your rewards!  I'm wanting to see if we're able to get your private messages to push through as they should.  Please locate the orange envelope in the top right corner of your screen to view your inbox.  You'll see my private message that I've left you there.  Hoping to hear back from you soon!

JJ|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎04-25-2019

Re: waiting on claims dept to contact me regarding damage property

Good afternoon,


I have a delivery made by Best Buy on 04/19/2019, I wall got damage in the process and a claim was filed to fixed the damages.  This is over 24 hrs and I have not heard from anyone. Can some please reach out to me to get my wall fixed.  Thanks.

Posts: 2,320
Topics: 165
Kudos: 149
Blog Posts: 16
Solutions: 134
Registered: ‎08-08-2017

Re: waiting on claims dept to contact me regarding damage property

Hi there, Trakon77,


Welcome to our community.  It's never my hope to discover damage after any kind of service appointment takes place in my home, but if that were to happen, I'd expect prompt assistance with resolving the situation.


My understanding is that once a claim has been filed with Sedgwick, it take take 3-5 business days for an agent to be assigned to your claim and to make contact with you.  Depending on when your claim was first filed, they may not have had a chance to review the related information yet.  If you've already waited the aforementioned time frame, please send me a private message with the information below and I will see what I can do to help.  A private message can be sent by logging into the forum and selecting the blue button in my signature labeled "Private Message".


Your full name

Email address

Phone number

Sedgwick claim number

Order number


Best Wishes,

Sam|Retired Social Media Specialist | Best Buy® Corporate
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