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New Member
Posts: 5
Registered: ‎12-24-2019
Accepted Solution

Poor service / cover up.

I was scheduled for a remote start installation on my car at 10 a.m., at first they could not find my purchase or paperwork. I offered up my confirmation number and they said it wouldn't help. They finally found it looking up my credit card number. They did not honor my 10am appointment for a 30-minute installation. 2 hours later I call back to check the status and they said it wasn't even in yet being worked on. Finally after 3 hours it was finished. Would have been nice if they had told me they weren't going to stick with the schedule and that it would take up to 3 hours because, I was waiting across the street in a restaurant for a job that should have only taken 30 minutes. Did not complain due to the fact they were still in possession of my car but, when I did call I sat on the phone and waited for someone to answer for five minutes plus.

Shortly after I filed my complaint at 2:48 p.m. I received a notification my appointment was canceled. Cover up? Pictures I am posting are of my scheduled confirmation and cancellation received after I filed my complaint.
I gave two stars for hopefully quality of work. I'm going to have to knock it down to one now.
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New Member
Posts: 5
Registered: ‎12-24-2019

Re: Poor service / cover up.

I would be more than happy to send anyone a copy of my confirmation in the cancellation I received after my complaint.
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New Member
Posts: 5
Registered: ‎12-24-2019

Re: Poor service / cover up.

Correction: "and" the confirmation
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New Member
Posts: 5
Registered: ‎12-24-2019

Re: Poor service / cover up.

 
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New Member
Posts: 5
Registered: ‎12-24-2019

Re: Poor service / cover up.

The cost of having someone pick me up, bring me home and then having to return me to pick it up.
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Posts: 3,901
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Registered: ‎08-21-2017

Re: Poor service / cover up.

Good afternoon, User911524,

 

Thank you for taking the time to visit us here on our community forums. I would be happy to help make sure your feedback gets to the right place. If I understand you correctly your remote start installation took longer than expected, is that right? Was this completed? I'm unsure of how your appointment could be cancelled after this service was finished. Any additional details would be much appreciated so I can better understand what happened.

AndrewB|Social Media Specialist | Best Buy® Corporate
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