Delivery & Installation

[Tgellenbeck]

I am writing to express my frustration and concern with your appointment scheduling. We had an appointment scheduled today and received multiple email and text confirmations leading up until about 5PM last night. We received both email and text message confirmations. 

We then were made aware this morning that there was NO appointment scheduled!?! The multiple techs we have talked to (wasted an hour on the phone) said there was no record. I then spent 30 MINUTES on the chat box until I was FINALLY given an email address, which probably won't get responded to for days. I wanted to send visual evidence of our multiple confirmations.  

We spend quite a bit of money with your company and have a BestBuy credit card. We chose Best Buy over other appliance dealers in the area that had better pricing, because we wanted assurance of customer service. We are on a timeline with our kitchen construction, other vendors and the holidays (if not coming today, we will not be able to cook for Christmas!).

This is extremely frustrating! Documenting for future customers. 

[Jack-BBY Social Media Specialist]

Hi, Tgellenbeck,

Thanks for reaching out and welcome to our Forum! We strive to meet all of our delivery appointments, but that wasn’t the case here. Receiving miscommunication like this is not okay and I too would be bringing this to attention.

I would be happy to take a closer look into your order and see how I can help. To start, please send me a private message with your full name, phone number, email and order number.

[Tgellenbeck]

PM Sent 

[Tgellenbeck]

Edited to add this was for a dishwasher AND an oven/microwave combo so basically three appliances. We are in the middle of a kitchen reno, so this will now push back our entire process as we can't measure for counters until these appliances are securely installed and we make sure everything is okay with plumbing and electrical! 

We are Best Buy credit card holders and Total Tech members so the customer service on this is a HUGE DISSAPPOINTMENT! 

[Tgellenbeck]

Installation never showed today or resolved our issue. Pushes our entire kitchen renovation back another 10 days behind schedule. The major frustration was that we purchased these in early Nov and recieved MULTIPLE confirmations via email and text leading up to today's installation. Rediculous all around. Will definitely be telling people not to use Best Buy for appliances or installation!