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New Member
Posts: 2
Registered: ‎10-05-2021

Poor deliver/installation

[ Edited ]

Re: Order {removed per forum guidelines}

 

Purchased dishwasher on August 29.  Delivery scheduled for today October 5.  Techs arrived on time.  However, when checking power on new dishwasher it didnlt start.  Couldn;t figure out if it was the power cord or the machine.  To access electric socket they had to remove a cabinet door.  When they realized the issue (cord or machine), they left without replacing door indicating  re-install would be in a few days.  Told on phone later that exchange would not take place till mid-November.  So I am without a dishwasher AND cabinet door not replaced.  Supposedly coming on Thursday.  Spent 90 min of phone with customer service.  They also left thier big burlap rug.

 

If error is on your end accommodation whould be with customer.  Unacceptabe that repleacement takes six weeks.  You have my $; I should get better service than this.

Posts: 6,667
Topics: 227
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Solutions: 339
Registered: ‎08-21-2017

Re: Poor deliver/installation

Welcome, Boylebob,

 

Thank you for taking the time to stop by our community forums and letting us know about this delivery appointment. Having had a dishwasher go out in the past, I know that I would want this replacement to arrive as quickly as possible so you could get back to normal life. I appreciate you letting us know about your experience with this order so far.

 

Based on your message, it sounds like you've already been able to schedule this exchange as well as schedule an appointment to reinstall this cabinet door. Is that correct? Is there anything I can do to assist you at this time? Please let me know how i may be able to help.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎10-05-2021

Re: Poor deliver/installation

Yes. I scheduled an exchange but it’s 5 weeks away and I think if a delivery goes sour with no fault of customer it should not take five weeks. And yes the cabinet was repaired.
Posts: 6,667
Topics: 227
Kudos: 551
Solutions: 339
Registered: ‎08-21-2017

Re: Poor deliver/installation

Hi there, Boylebob,

 

Thank you for following up with me. I'm very happy to hear that you were able to get this cabinet door reinstalled.

 

In the event a product does not work, our agents will find the earliest available date to schedule a new delivery. In some cases, there may be a delay while we secure the needed inventory for your new appointment.

 

Please don't hesitate to let us know if you have any questions or concerns as your delivery date gets closer!

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!