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Posts: 1
Registered: ‎10-11-2018

Poor customer service and slow delivery

I ordered a new refrigerator online 10/1/2018 and had it scheduled for delivery on 10/5.  It showed to be in stock.  I was contacted by BB the day before  that I had to reschedule because it would not be in stock until 10/5 so it couldn't be delivered that day and that I would have to wait until 10/8.  I asked if it could be delivered on 10/6 and they said they don't deliver on Saturday which I later found out was a lie.  I requested the earliest delivery on 10/8 in the 8-12 window which they put in the notes.  Several times I called on 10/8 to get a better estimate on the delivery time window and was finally told around 11 am.  That did not happen, I was contacted around 11:45 that they were just then leaving Longview which is least 20 minutes away.  They arrived after 12 and took over an hour to remove my old appliance.  They could have just taken the doors off the old refrigerator and taken it right out but they didn't choose they easy way, banged and literally crammed it through my doorway.  They finally brought in my new refrigerator without the doors, imagine how easy!  It took over 2 hours for this delivery, they finally left after 2 o'clock. The main delivery guy was courteous and helpful, the other one did not seem as knowledgable.  I paid for delivery, the new hose (even though i had the same one and it was brand new), I paid for haul off.  I ended up spending 6 hours not the block of 4 (8-12) on this project.  I went without a refrigerator for over a week.  I am not happy with my experience.  It should have been delivered on Friday as promised, I should not have been lied to about not being able to have it rescheduled for Saturday instead of Monday (which also required I take an extra day off work.  

Posts: 3,998
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Registered: ‎12-23-2016

Re: Poor customer service and slow delivery

Hi nursuew,

Welcome to the Best Buy Community forums I apologize for the delay in your order, and for the bad experience you had with your delivery.

I’d like to take a look into this for you. Please send me a private message, through the link in my signature, with your name, email address, phone number and order number. That should help me get started.


Kyle R|Social Media Specialist | Best Buy® Corporate
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