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Posts: 1
Registered: ‎11-26-2020

Poor customer service and logistics

Very displeased with the customer service from Best Buy representatives. I ordered a TV on November 16th with a delivery date of that Friday, November 20th between 0700-1300. That morning I received an email stating we needed to reschedule and to call to make this appointment. They said the TV broke in transport, understandable things happen. Monday comes about and it's supposed to be between 0700-1300, they decided to change it to 1200-1800 without telling me and the TV never comes. I call up Best Buy and they say it was never there to be shipped and that they needed to reschedule, but only sent me the request for a change of date after I had called. Now it will not be until November 28th (tentatively), but they said I can call to check and see if the TV was accepted to be shipped. So I call up Best Buy and Tiffany picks up and when I ask her if the shipping of the TV is on track she says "we do not do shipping, we do deliveries"......So when I ask her again if the delivery was on track she tells me she can not check that, only the warehouse has that info. I then ask her for a supervisor or someone who can check to see if the warehouse has accepted the TV for shipment or a number/email for that warehouse and she says "we do not do shipping only deliveries and we do not have a number for them, there is no one there just people moving the products out for deliveries". So you mean to tell me the workers at a warehouse who are sent thousands, if not millions of dollars of product from you have no boss, no supervisor, or anyone responsible for those workers and for your company to account for any products you send to them!? All those employees are just there with no guidance doing everything by themselves with no one responsible for their actions or the products going in-and0out of the door? Tiffany from your Georgia office was very rude, unprofessional, and incompetent on this matter and I will NEVER do business with your company again if there is no one responsible for the logistics of your products that customers purchase. Very unprofessional and irresponsible of a company as big as Best Buy to have no supervisors in place to account for customer purchases.

Posts: 768
Topics: 42
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Solutions: 30
Registered: ‎07-23-2018

Re: Poor customer service and logistics

Hello, Scott0715,

 

Thank you for visiting our online community. We appreciate you choosing Best Buy for the new television, and we’re sure this was something you were anxious to have delivered. When it comes to scheduled appointments, communication is extremely important, although it sounds like your experience did not reflect that. We thank you for taking the time to make us aware, so we can address this matter properly.

 

If you would not mind sending our team a Private Message with your full name, email address, and telephone number, we can take the steps to formally document your feedback. In the event further support is required, we will do all we can to help.

 

Sincerely,

Sarah|Social Media Specialist | Best Buy® Corporate
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