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New Member
Posts: 3
Registered: ‎02-26-2019

Poor communication & service

I ordered a dishwasher on January 28, 2019 and the whole process was frustrating with one problem after another from the lack of communication from various employees, the incorrect information being dispersed in regards to the delivery/installation dates, and my partial refund not being processed.  I have requested to speak with a corporate or store manager in regards to my dissatisfaction, but once I paid for our appliance I felt I no longer mattered and my plea fell upon deaf ears.  I am looking for the correct person to send my experience to, because I believe some follow-up needs to happen so others do not get this same treatment.  I really do not like to feel this way or to say it, but I would not recommend Best Buy to anyone due to this experience.  The installers were great, but the rest of this process was terrible.  I am still waiting for my feelings to calm and for a period to present itself when I have a decent amount of time to myself so I can accurately complete the reviews. 

Social Media Specialist
Posts: 67
Registered: ‎11-12-2018

Re: Poor communication & service

Hello jaxs626,

 

Thank you for sharing your experience with us here on the forums! We greatly appreciate the feedback and the opportunity to become better. I'd be happy to look into this issue for you, can you please send me a private message using the link in my signature below? Please include your full name, phone number, and email address.

 

Sincerely, 

Natalie|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎02-26-2019

Re: Poor communication & service

Message sent.  Thank you

New Member
Posts: 3
Registered: ‎02-26-2019

Re: Poor communication & service

Hi Natalie,

 

I did reply to you. Wondering if you have received my message as I have not heard anything. Thanks

Social Media Specialist
Posts: 67
Registered: ‎11-12-2018

Re: Poor communication & service

Hello Jaxs626,

 

I have received the message, I am reading now and will respond to you shortly.

 

Best Wishes,

Natalie|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!