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Posts: 2
Registered: ‎04-24-2019

Poor Experience with Delivery and Installation (Fridge) and follow up

[ Edited ]

I purchased 4 Kitchen appliances at the Best buy at 1949 E Camelback Road Ste 101, Phoenix AZ 85016 which were delivered Monday April 22, 2019. The purchase included installiation of the Fridge and Stove. The stove could not yet be installed because I am in process of new cabinet and countertops. I am very disappointed and fustrated on how the delivery was  handled and I have spent hours and  hours of time on the phone with noone that  will take ownership of the concerns. There is one employee in the appliance department who is not the person to address issues but I do have his email and phone and the people he contacted who are suppose to work with me have not followed through.


My order number is {removed per forum guidelines}/  if you look up my order you should see some notes. High level- my contractor was installing cabinets on the day of delivery. I asked him to allow the delivery without me being there so I did not have to take off work. I attached a picture showing 2 doors going into my small one level condo that were options for the delivery. The delivery persons told my contractor that they were not delivering unless my contractor took down both the screen and door (which he did and put them back up- and I am in a bad spot now because I put him in a bad position). As Best buy does not do anything for free, neither do contractors. Once the fridge was inside the drivers just left. They said they will not install and now was my issue because an adapter was needed because of the difference in the line out the wall and to the unit.  So now this was my issue. Why offer installation if your not installing? I could have paid for parts, etc. How would I even know.  The story continues- my contractor has now gone to the store bought the part and installed himself. of course, the fridge does not get cold. The only successful thing that i have managed to happen is that I have a service call scheduled.  All of my other concerns, noone will own. I will not use the best buy card again because now I cant even dispute the amount of the charge through my bank.  I had to take time off work to track info, make calls, beg for someone to call and help. i will continue on my journey to contact other management at Best buy through what ever means i can find.



Posts: 159
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Registered: ‎11-12-2018

Re: Poor Experience with Delivery and Installation (Fridge) and follow up

Hello janiceinaz,


Thank you for sharing your experience here on the forums! We appreciate all feedback regarding your delivery experience so that we can continue to grow and serve our customers. 


I understand that the fridge was not installed due to an adapter being needed, as you pointed out, you would not have known that this was needed until the delivery. Unfortunately, our teams often will not know that it is required until they are in the home as well. I do realize that this presents an inconvenience as they could not perform the installation, however it is a situation that we come across from time to time. 


As for the fridge not cooling, I see you stated that there is an appointment set up to address that issue. Please reach out and let us know how that goes, and if we can be of any assistance going forward. Feel free to send me a private message using the link in my signature below to further discuss your experience. Please include your full name, phone number, and email address. 



Natalie|Social Media Specialist | Best Buy® Corporate
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