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Posts: 1
Registered: ‎04-14-2021

Poor Customer Service

I bought a TV at Best Buy which was in stock when I bought it.  I also purchased Geek Squad installation.  Then I cleared my calendar for the day and time of promised installation. Less then 24 hours before the appointment, I was notified to reschedule for 2 1/2 weeks out.  Because Best Buy sold me a TV they didn't have. So 3 weeks after buying a TV I MIGHT get it in and installed.

Additionally, having to post this forum message in order to comment on poor customer service tells me that Best Buy is not interested in feedback from customers.  I will ensure all my friends and relatives know not to buy from Best Buy.


Posts: 104
Topics: 6
Kudos: 24
Solutions: 1
Registered: ‎08-02-2019

Re: Poor Customer Service

Welcome to our community, surichny,


Thank you for reaching out to us. A new TV would look great in any home, and I can understand your desire to ensure that it is delivered as soon as possible. Having to reschedule is never ideal, and I’d be happy to take a deeper look into the situation and go over our options. To get started, can you please send me a private message with your full name, email address, and phone number? You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.

Scott|Social Media Specialist | Best Buy® Corporate
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