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New Member
Posts: 3
Registered: ‎11-28-2018

Poor Customer Service

First of all the delivery guys that delivered my Fridge and Stove scratched my fridge and did damage to my door frame. They also did not put in the tip brackets for my stove. Called to have that address and got hung up on, transfered to some workers comp, and finally left on hold for over an hour. First time buy at Best Buy for a major purchase and this upsets me so much. I have never had to deal with such poor service.

Social Media Specialist
Posts: 30
Registered: ‎11-12-2018

Re: Poor Customer Service

Hello Becky,

 

We take a lot of pride in our homes as humans, I can imagine how you are feeling with a delivery resulting in damage to your home. I'd like to get this addressed for you as quickly as possible. 

 

If you could verify your full name, phone number and email address I'd be happy to look into this. You can send that via private message by using the button across from my signature on this post.

Sincerely, 

Natalie|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎11-28-2018

Re: Poor Customer Service

Thank you but after a trip to my store and a couple more phone calls I think I have things taken care of. Hopefully. 

Highlighted
Social Media Specialist
Posts: 30
Registered: ‎11-12-2018

Re: Poor Customer Service

That's great news, Becky!

 

Thank you for following up with me. Please feel free to reach out to us for any assistance you may need in the future.
 

^Natalie

Natalie|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎11-28-2018

Re: Poor Customer Service

I messaged you because my issue is not resolved and now I can not get ahold of the person I was working with,