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Posts: 1
Registered: ‎09-15-2019

Poor Customer Service from Sedgwick

We bought a new dishwasher from Best Buy.  It leaked and this caused problems on our hardwood floor.  We called Best Buy, they gave us Sedgwick's number.  We called Sedgwick and got a claim number.  They sent out an independent adjuster.  The adjuster said the floor needed to be replaced and he would report back to Sedgwick.   No calls from Sedgwick.  We called Sedgwick and left messages, we emailed Sedgwick.  Sedgwick does not return our calls or emails.  The dishwasher has not been fixed.

We are not happy customers.

Posts: 7,184
Topics: 116
Kudos: 410
Solutions: 395
Registered: ‎12-23-2016

Re: Poor Customer Service from Sedgwick

Hi, fletchthompson,


Welcome to the Best Buy Community forums. Thanks for getting in touch with us about this.


We know damage claims are stressful, and that's why we partner with Sedgwick Claims Management, Inc. to make thins as easy as possible. I'm sorry that hasn't been your experience.


Have you been calling them at (855) 832-1338? If not, please call them there.


If that is the number you've been using, please send in a private message by using the link in my signature. Please include your name, email address, phone number, and claim number.


It sounds like you are also having issues with the dishwasher itself still. Please call our Geek Squad Customer Care team at (800) 304-1259 to talk about getting that replaced.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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