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New Member
Posts: 2
Registered: ‎01-26-2023
Accepted Solution

Please help


Good evening, I am extremely upset and offended by the service I have received at one of your locations. The location is in Hialeah Florida, 4001 W 20th Ave Hialeah, FL  33012 United States. In December, I booked an installation appointment to put in a camera into my car. I had to leave work early, since the store is 40 minutes away from my work and job, and when I got there, the manager told me that he was not going to be able to service me sent his employee did not make it to work that day because of “personal issues.” he offered a $50 E gift card and I felt OK with the resolution. He promised me that he would call me back to schedule an appointment, which he never did. I emailed the store several times, and received no response. I called the store several times, and it would always got redirected to the corporate line since no one answers the phone seemingly. I eventually ended up booking another appointment for the same store, today, January 26. When I reach the store, the manager told me very rudely that his employee is not in today because his father had died. Now, as a person, this makes me extremely sad, and I am very apologetic towards that young man and his family. As a customer, it was not my business, nor was it professional for the manager to share with me about his employees personal lives. With all due respect, that does not excuse their lack of accountability, and the mistake that they made in my scheduling. what would have been a more professional approach was for the manager to have called me and canceled the appointment yet all he told me was, “these things are out of my control, my employees father died.” which I found insanely inappropriate and unprofessional. I asked for compensation for my time and the inconvenience of this having happened twice at the same location, the manager, michael, refused. I do not understand what was different about the first time, then the second time, and why Michael did not want to compensate me the $50 that they did previously before. I cannot believe that a store is being ran this way and I really don’t want this to happen again. I am asking for compensation and an apology as a loyal customer to your company, I see it only as fair. I’m not understanding the inconsistencies in treatment  between the two managers, I am the same person as I was the first time they messed up yet I received two different reactions from the same mistake that they made. This doesn’t make sense. Also, I am bringing to your attention , Michaels inability, as a manager, to handle situations correctly and with professionalism.

Posts: 198
Topics: 4
Kudos: 34
Solutions: 19
Registered: ‎11-24-2021

Re: Please help

Hello, Brigny,

 

Welcome to the Best Buy Forums!

 

I would also be frustrated to travel to the store twice but not have the installation completed. We aim to make every experience with us a positive one, but it would seem that we have dropped the ball in this case. I would be happy to look into this for you, as well as see about getting the installation scheduled at another location. Can you send a Private Message with the information below so that I can look up your My Best Buy account? You should be able to send a Private Message by clicking the button to the right of my signature below!

 

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Josh|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or bestbuy.com/support
New Member
Posts: 2
Registered: ‎01-26-2023

Re: Please help

Hi Josh, my issue was resolved. Thank you you guys are back in my graces☺️
Posts: 198
Topics: 4
Kudos: 34
Solutions: 19
Registered: ‎11-24-2021

Re: Please help

That is fantastic to hear, Brigny! I hope you have a great weekend!

Josh|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or bestbuy.com/support