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Posts: 1
Registered: ‎10-04-2022

Please Help - Appliance Not Delivered

In June, I placed an order for three kitchen appliances. Two were delivered in July, but the Best Buy site hasn't been allowing me to schedule the refrigerator for delivery - it provides a calendar to pick a delivery date but has no available dates, period. I've called support several times since June, and each time I've been told they are fixing the problem and that somebody will call me back within 48 hours to schedule delivery, but nobody does.

 

I've considered cancelling the original order for a refund and reording it as the product page indicates it's available for delivery in 2 days' time, but the same refrigerator is now priced ~$400 higher than what I was charged, so I'd rather not do that.

 

This has been a very frustrating experience, and I'd just like to get this refrigerator delivered. Can someone from Best Buy help me sort this out?

Posts: 264
Topics: 1
Kudos: 35
Solutions: 17
Registered: ‎11-29-2016

Re: Please Help - Appliance Not Delivered

Hello, awheth,

 

Thanks for reaching out and welcome to our Community Forums.

 

Any ongoing delay in receiving your refrigerator is not ideal and can understand wanting a closer review of your order so this can be made right with you. 

 

We’d be happy to help however possible. To get started, send a Private Message with your:

 

*Full name

*Phone number

*Email address

*Order number

 

Click the blue button next to my signature to send the Private Message.

 

Best,

Andy|Social Media Specialist | Best Buy® Corporate
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