09-05-2019 02:19 PM
09-07-2019 02:47 PM
09-07-2019 02:49 PM
09-07-2019 04:33 PM
Good Afternoon, Gasdryer,
Welcome to our community! Getting a new dryer is a very exciting purchase. We’re sorry to hear that your installation didn’t go as planned and you may be still waiting for your delivery. Thank you for your patience as you had waited for our reply. We’d be happy to see that you’re pointed in the correct direction on this matter.
Can you please clarify if you’ve given our dedicated appliance line a call about this matter? They’d be best positioned to offer their assistance on this matter; however, we’d be unable to guarantee any specific resolution they’d be able to offer. You’re welcome to give them a call at (800) 304-1259.
09-07-2019 04:49 PM
09-07-2019 05:23 PM
Thank you for clarifying that you were speaking with our dedicated appliance team at the number provided. As you can understand, it’d be our hope that all of our customers have an amazing experience when choosing Best Buy. We’re sincerely sorry that’s not the kind of experience you’ve had.
Can you please send us a private message with your full name, phone number, email address and order number? We’d unable to guarantee a particular outcome, but we’d be happy to see if we can connect you with the correct team that would be best positioned to handle this further. A private message can be sent our way by choosing the blue “Private Message” button next to my name at the bottom. I look forward to hearing from you.
09-09-2019 03:21 PM
09-11-2019 11:58 AM
Can you please send me a private message with your full name, phone number and email address? I’d be happy to forward your posts to your case manager and see if there’s an update available to share with you. A private message can be sent my way by choosing the blue “Private Message” button in my signature.