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New Member
Posts: 7
Registered: ‎09-05-2019

Pathetic installation or lack of

On August 29 I received my gas dryer with the installers. Installers looked around, said my vent was not to code so they couldn’t install, but left dryer in my garage. Had someone come out - they confirmed vent was up to code. Rescheduled haul away and installer for sept 4. Hauler comes, Cant take it away bc installer hadn’t come yet to unhook the dryer. Wait 6 hours for the installers to no-show me. Call customer service, wait an HOUR for someone to tell me they can reschedule the install for sept 19. I ask to have this looked into - the installation should be sooner than another two weeks after no one showed up! Now I’m trying to at least take the crap appointment on the 19th and the website won’t let me change it for some reason. Now I have to call into CS again for another hour wait time for them to update it, only to get them to tell me they can’t do it either, have to call the installer, and then I get disconnected so this song and dance can start all over again. This is INSANE, and I’d like some leadership responsibility to resolve this. I don’t think I’m asking too much.
New Member
Posts: 7
Registered: ‎09-05-2019

Re: Scheduled Appointment!!!!!!

Apparently nothing helps you get more help at Best Buy! I’ve tried for a month to get my gd dryer installed, scheduled twice and was f’ed up both times. Waiting for the 3rd schedule so they can no-show me expect the website won’t even let me an appointment. Now I’m on hold customer service for the 10th time in 3 days waiting an hour each time. Sometime I get the option for a callback, but not often!!
New Member
Posts: 7
Registered: ‎09-05-2019

Re: Appliance Delivery Extortion - Boston

Hi Meg-BBY, please respond to my messages as well. I’ve been waiting for a response and resolution from Best Buy for a long time. All I want is my dryer to be installed - which I paid for.
New Member
Posts: 7
Registered: ‎09-05-2019

Re: Appliance Delivery Extortion - Boston

Will you be responding and resolving the service failure?
Posts: 6,972
Topics: 140
Kudos: 417
Solutions: 321
Registered: ‎11-30-2015

Re: Pathetic installation or lack of

Good Afternoon, Gasdryer,

 

Welcome to our community! Getting a new dryer is a very exciting purchase. We’re sorry to hear that your installation didn’t go as planned and you may be still waiting for your delivery. Thank you for your patience as you had waited for our reply. We’d be happy to see that you’re pointed in the correct direction on this matter.

 

Can you please clarify if you’ve given our dedicated appliance line a call about this matter? They’d be best positioned to offer their assistance on this matter; however, we’d be unable to guarantee any specific resolution they’d be able to offer. You’re welcome to give them a call at (800) 304-1259.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎09-05-2019

Re: Pathetic installation or lack of

1) installers came to install our gas dryer, said they could not install bc our vent was out of code. I had someone come out and confirm they were not out of code
2) rescheduled for sept 4 installation, no one showed up. Called back to Cs to find out what happened, got no information other than it was missed, would I like to reschedule for 2 weeks out. Concerned they would no show again, requested an escalation and got none.
2) tried to reschedule online close to 10 times, received an error each time
3) called back into CS, hour wait each time, and requested they do it. I called CS for them to schedule me about 5x and each time they said they couldn’t and just call back to CS another time when the glitch is resolved.

Glitch is not resolved, still can’t schedule my appointment that should have happened on August 29 and haven’t received apology/ explanation/resolution. I am beyond frustrated.

Having me call in CS another time - wait 1+ hours for them to tell me they can’t schedule it is Not a resolution. We’ve paid for our installation and haul away, this is ludicrous.
Posts: 6,972
Topics: 140
Kudos: 417
Solutions: 321
Registered: ‎11-30-2015

Re: Pathetic installation or lack of

Hello, Gasdryer,

 

Thank you for clarifying that you were speaking with our dedicated appliance team at the number provided. As you can understand, it’d be our hope that all of our customers have an amazing experience when choosing Best Buy. We’re sincerely sorry that’s not the kind of experience you’ve had.

 

Can you please send us a private message with your full name, phone number, email address and order number? We’d unable to guarantee a particular outcome, but we’d be happy to see if we can connect you with the correct team that would be best positioned to handle this further. A private message can be sent our way by choosing the blue “Private Message” button next to my name at the bottom. I look forward to hearing from you.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 7
Registered: ‎09-05-2019

Re: Pathetic installation or lack of

I certainly hope there is a resolution. I have also been in contact with case manager that has not provided a resolution and frankly has not helped me as far as i can see on my online account or what the third-party has in regard to my dryer installation.
Posts: 6,972
Topics: 140
Kudos: 417
Solutions: 321
Registered: ‎11-30-2015

Re: Pathetic installation or lack of

Hey, GasDryer,

 

Can you please send me a private message with your full name, phone number and email address? I’d be happy to forward your posts to your case manager and see if there’s an update available to share with you. A private message can be sent my way by choosing the blue “Private Message” button in my signature.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 7
Registered: ‎09-05-2019

Re: Pathetic installation or lack of

I did