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Posts: 1
Registered: ‎07-01-2019

Part of an order got cancelled

[ Edited ]

We ordered a Samsung washer model WF45N5300AV and dryer DVE45N5300V back in 06/15. The delivery tech arrived on 6/20 and told me that the Samsung stacking kit that I picked up from best buy store was not correct and would not install the appliances (Model: SKK-8K SKU: 6342884) even though it clearly saids on the box that it is for Samsung 27” front loading W/D. I went back to the store and it is verified that it was the correct kit. I called and re-schedule another delivery and they now said my dryer is on back ordered till 7/2. So we re-scheduled for 7/10 delivery.
I then got an email on 6/28 that my washer has been cancelled.
I would like to cancel the rest of the order now since there won’t be a matching washer and the wait time on the phone has been over an hour. Please help me cancel my order
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Thank you!!!!

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Registered: ‎10-10-2012

Re: Part of an order got cancelled

Hello Mpark,

 

My wife and I just recently completed shopping for a new washer and dryer, with our old washer of 17 years finally giving out.  It was an interesting experience to say the least with all the options available, but it was also fun.  I hope that your initial shopping experience was more fun than your delivery experience has been up to this point.

 

It may be possible for us to cancel the rest of the order, depending on its status, but I can’t make any guarantees.  If you can send me a private message with your full name, email address and phone number, I can see what we can do.  Alternatively, you can also call us at (888) 237-8289 for assistance as well.

 

You can send me a private message by logging into the forum and clicking on the button across from my signature on this post.

 

Sincerely,

Bill|Senior Social Media Specialist | Best Buy® Corporate
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