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New Member
Posts: 2
Registered: ‎11-17-2022

Package delivered but it's not there

(I browsed the forum and it seemed that I'm not the only one.)
I bought a laptop recently and it said it was delivered at my front door. But it wasn't there.

I went out to check immediately after UPS sent the email, and that email got to my inbox literally 1 minutes after delivery time (5:22pm delivery and 5:23pm email). I checked around the apartment hall and even outside the security door, but nope it wasn't there.

I tried to file a claim to UPS and it didn't rejected my application. I tried to call UPS, and the automated agent got my tracking number and refused to go further. I also tried to call Best Buy, but it said all agents are busy (it's past work time so I can take that).

The most important part is, for an expensive laptop, Best Buy's service did not give an in-person delivery option, not even an option to call or text me upon delivery. All it did was to send an email 31 minutes after delivery time? Even worse, there was no option for delivery instructions so I can't even tell them to knock on my door.

Also, for proof of delivery, Amazon's delivery at least has photo evidence, and the delivery actually worked. Best buy doesn't even have that, and all UPS have was a pdf of the weight and the delivery time?

Like seriously, it's my first ever online purchase from Best Buy. I listened and tried their Free Shipping option and this is what I get?
Posts: 136
Topics: 1
Kudos: 30
Solutions: 11
Registered: ‎10-19-2020

Re: Package delivered but it's not there

Hi, nahCauhsoJ,

 

Thank you for joining the Forums and for reaching out to us!

 

I hate to hear you are having troubles with a recent order placed, and can understand reaching out for assistance! I would be happy to take a look to see what may be possible. To better assist, please send me a private message with the order information, as well as your full name, phone number, and email address. You can send me a private message by logging into the Forums and clicking the blue button across from my signature on this post.

 

Regards,

Katie R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎11-17-2022

Re: Package delivered but it's not there

Hi, I sent a private message, but it doesn't seem to show up in my inbox.

To prevent sending a duplicate, may I confirm if you have received the message?
Posts: 136
Topics: 1
Kudos: 30
Solutions: 11
Registered: ‎10-19-2020

Re: Package delivered but it's not there

Yes, I have received your private message, and will assist there momentarily.

 

^Katie

Katie R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!