08-05-2022 10:21 AM
08-05-2022 12:49 PM
Thanks for posting for support on our forum, although I hate to hear about the delivery issues you've encountered. I'm sure you were excited to receive your MacBook, and I can understand your concern and frustration after not seeing your package delivered as stated in its tracking. Please know that every carrier has terms in place regarding Signature Required packages, and FedEx's Coronavirus page states they have suspended Signature Required for most shipments. Our Shipping Times and Cost section online specifies the Title to Products, meaning you will need address the loss with FedEx. I understand you've already been working with their team, and I hope you can continue partnering with FedEx to address your concerns. If you'd like, I can review your order and cases in our corporate system and formally document your feedback. To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.
I look forward to assisting you.