09-14-2019 09:55 PM
On August 24, 2019 I purchased a full set of top of the line Samsung kitchen appliances (not cheap may I add) I was given a delivery date of September 12, 2019, the date came and went without my delivery or a follow up of what happened. I took the day off of work and waited for this delivery. NOW that Ive tried contacting the local store and was unsuccessful for a resolution, I then called Best Buy's corporate office several times where I literally sat on the phone for 3+ hours just to be put on hold then disconnected several times. THEN I was finally able to speak with a "supervisor" by the name of Shawn Reese, who was very sarcastic and condescending (dont believe me Best Buy? since you record every call, "pull the call").... With no apology or explanation, they basically said “we can schedule delivery for next week BUT you’ll have to wait until 30 days from now (October 14Th to be exact) to have your items installed because our system says your order is in transit and thats the soonest that our third party company can install your products” .. So we’re supposed to WAIT 30 days to have our products installed!!? AND they said the cost of the installation is NON REFUNDABLE!? I have patronized this company for years, investing thousands in all of our tech and electronic needs. This was by far our most expensive purchase from Best Buy and yet, to be treated this way is completely unethical and disheartening. And we STILL haven't received an update on our order, I am completely outraged. And I'm writing this to inform other buyers to beware and seeking a resolution for our order.
09-17-2019 01:56 PM
We can certainly understand your frustration, being that a major appliance for your home has not been delivered. Moreover, any mistreatment of a customer is unacceptable and we will be sure to address this from a corporate standpoint.
On that note, we would really appreciate if you allowed us the opportunity to investigate this scenario in more detail. To do this, would you provide us with your full name, phone number, and a valid email address in a private message, please?