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Posts: 1
Registered: ‎08-20-2020

Order rescheduled TWICE the night before delivery - Order delayed for months

I ordered a new Frigidaire Electric Range at the end of June with delivery expected at the end of July.


The day before my original delivery date, I was notified that the delivery had to be postponed, with literally no explanation given, and that my new delivery date was today (August 20th).


Of course, last night at 7pm, I was notified again, at the last minute, that my delivery was postponed to now September 3rd.  Again, no explanation given, no compensation offered.


I've wasted 2 days planning for delivery of my range, and Best Buy at this point has shown no interest in actually dealing with this situation properly.  My chat conversation with 'Agent Conan' was ended abruptly with no resolution given.


I really don't know what to do at this point, I can't believe how incompetent everyone has been so far.

Posts: 5,011
Topics: 55
Kudos: 392
Solutions: 308
Registered: ‎11-29-2016

Re: Order rescheduled TWICE the night before delivery - Order delayed for months

Good afternoon, RamShahNY,


Thank you for joining our Support Forums and sharing your experience with us.  Order delays can be frustrating enough, so to hear this is the second time your range delivery has been delayed is especially disheartening, and I apologize for the frustration this experience has undoubtedly caused.


While we’ll be unable to reschedule your appliance delivery here through our Support Forums, if you are still in need of assistance in seeing if a sooner date is available, I recommend connecting with our Geek Squad directly at 1-800-433-5778, so they might explore what options are available.



SeanM|Social Media Specialist | Best Buy® Corporate
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