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Posts: 2
Registered: ‎08-12-2020

Order rescheduled 2 times 8 hours before delivery- delay over 2 months

Ordered a refrigerator in July 2020 - with a 2 week delivery.  Scheduled for 1st week of August.  The day before the Monday delivery I was called to say it was on the truck and would need to be rescheduled for Thursday.  On Wednesday, 8 hours again before delivery,  they called to say it was suddenly backordered until September.  

 

They provided a number to call.  I was told I would receive a callback in 30 minutes.  It is now 1 hour.  I assume the callback will also be September.

 

This might be a one off issue - except my buy online pickup in store (COVID) was lost when went to pick up.  And my dishwasher hose delivery came with an oven.  Yes they tried to deliver an oven.  Dishwasher eventually came.  

 

And everytime I call - it's 'Thank you Denise for being one of our ELITE customers'.  I beleive they mean 'stupid'.

Trying to support businesses during these difficult times.  They don't make it easy

Posts: 6,274
Topics: 213
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Registered: ‎08-21-2017

Re: Order rescheduled 2 times 8 hours before delivery- delay over 2 months

Good afternoon, DeniseO'DonohuePerone,

 

Welcome to our community forums. We strive to make deliveries as smooth as possible so I'm disappointed to hear about your experience so far. I appreciate you taking the time to provide us your feedback about this order.

 

If you'd like, I would be happy to review this purchase to see if I can be of any assistance. If you would like to pursue this I will need a bit more information. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

Order number

 

You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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