Delivery & Installation

[Folkvangr1127]

As title says, it says my delivery is completed in my details. However it's been 2 hours outside the delivery window and I still haven't received it. Customer service had assured me I'd hear from the agent very soon. But I've still yet to receive a single update or notification from Best Buy since placing the order on the 9th.

[DanielS-BBY]

Good afternoon, Folkvangr1127!

Thank you for reaching out to us here on the forum. As someone that shops online quite frequently, I certainly understand how frustrating it can be when an item is said to be delivered and there's no package in your possession. That's not the result we would want for any of our customers, so I can gladly investigate this matter for you and see what's possible. So I may, can you provide the following in a private message for verification purposes so we can proceed with assistance. 

*Full name

*Phone number

*email address

*order number (if you have it)   

I hope to hear from you soon! 

Best regards,