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New Member
Posts: 1
Registered: ‎07-23-2021

Order and customer service nightmare

I ordered a 20 inch gas range to fit in my small kitchen. I ordered it July 7th. Delivery was scheduled for July 22nd. The day before I got a text from the contractors, Mr. SOS Installs with an updated appointment time. I got two calls from best buy, one automated robo call and one live person. By the night of the 22nd I still had no range. I got on customer service chat and after a long time of waiting for the customer service agent to figure out what happens I was told my range was on backorder until October! I was promised a gift card for my inconvenience if I waited until October. I told him I could needed to cancel as that was too long to wait for something as essential as an oven. He kept insisting I speak with some special team. This went on for fifteen minutes before he gave up and cancelled my order. I was not offered Amy compensation for my wasted time why only a gift card to wait another 2-3 months for a major appliance? Terrible experience. I had to replace parts of the old oven I had thrown out in anticipation of the new range. Now I'm out money. Terrible overall experience.
Posts: 293
Topics: 10
Kudos: 52
Solutions: 2
Registered: ‎02-08-2019

Re: Order and customer service nightmare

Hi there, Kd12!

 

Thank you for joining our community and for taking the time to share this experience with us. I personally enjoy spending time in my kitchen, so I can understand that waiting for a new range is not ideal. From your post, it sounds like the order has now been cancelled. However, is there anything that we may be able to do here to further support you with this situation, or to help with anything else? 

 

Best,

Jenni|Social Media Specialist | Best Buy® Corporate
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