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Posts: 1
Registered: ‎07-02-2020

One more delivery mess

We bought a dishwasher in late May but had to wait until June 22 for an installation date. On June 21 I started getting emails to schedule an appointment for delivery and installation even though we already had an appt for the next day. I checked my BB acct and found that that appointment was cancelled. No one asked if this was ok, they simply cancelled it with no notification. I spent a couple of HOURS on hold trying to reach someone to find out why and what was going on, but couldn't reach ANYONE. I tried the local store, went through the phone prompt for scheduling and was hung up on. I tried chat and it failed to connect, every option to reach someone failed. I finally rescheduled it for the 29th but only through the website. This was irksome as my husband had gone back to work just a week before, changed his schedule, and now had to change it again. Later that week it was arbitrarily changed to July 11 which didn't work at all, so I tried again with the same aggravation. More delays, more changes, until I decided that no appliance was worth it, and cancelled the order. Good thing, coz the item had sold out and is now backordered until mid-August! Why all the runaround? If someone had said so in the beginning, you might have saved the sale. Instead, we are angry at the inconvenience and lack of respect for our time, and maybe the truth. We tried to accomodate your issues, but shouldn't you be accomodating us? It's likely we will not return as customers.
Posts: 5,127
Topics: 55
Kudos: 425
Solutions: 317
Registered: ‎11-29-2016

Re: One more delivery mess

Good afternoon, aprilstaf,


While I wish your visit to our Support Forums were under more fortunate circumstances, I do appreciate you taking the time to share your experience with us.  I apologize for the delay in our response to your post, as we’ve been experiencing a slight backlog on our Support Forums over the past few days, causing us to reply to our customers a bit later than we’d typically expect. 


Shopping for a major appliance should be a fun and exciting experience, so from what you’ve described of the scheduling issues for your delivery and installation, it sounds like this was anything but.  We’ve undoubtedly missed the mark with this order, and I apologize for the inconvenience these issues have caused.


While it sounds like this experience has led you to question your future with Best Buy, I am thankful you took the time to share your experience with us.  Please know that our Support Forums are moderated out of our Corporate Headquarters, and I’m optimistic your feedback will help us to provide a better experience for our customers in the future.  I’m hopeful you’ll consider shopping with us again in the future, so we might provide you the level of service I know we’re capable of.


Thank you,

SeanM|Social Media Specialist | Best Buy® Corporate
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