07-04-2020 12:56 PM
07-09-2020 01:33 PM
Good afternoon, aprilstaf,
While I wish your visit to our Support Forums were under more fortunate circumstances, I do appreciate you taking the time to share your experience with us. I apologize for the delay in our response to your post, as we’ve been experiencing a slight backlog on our Support Forums over the past few days, causing us to reply to our customers a bit later than we’d typically expect.
Shopping for a major appliance should be a fun and exciting experience, so from what you’ve described of the scheduling issues for your delivery and installation, it sounds like this was anything but. We’ve undoubtedly missed the mark with this order, and I apologize for the inconvenience these issues have caused.
While it sounds like this experience has led you to question your future with Best Buy, I am thankful you took the time to share your experience with us. Please know that our Support Forums are moderated out of our Corporate Headquarters, and I’m optimistic your feedback will help us to provide a better experience for our customers in the future. I’m hopeful you’ll consider shopping with us again in the future, so we might provide you the level of service I know we’re capable of.