10-04-2021 11:55 AM
I purchased oven, dishwasher, and a frig. The oven and dishwasher were delivery on 9/29. The dishwasher was damaged and the delivery team took it back and said there was nothing they could do to get it redelivered. I called the Geek Squad and talked to someone on 9/29 they said there was nothing they could do the delivery wasnt completed yet. I was told to call back in 24 hours. I called back in 24 hours and the person said they could fix the issues but it would take 24 hours. I called back again the next day and heard the same thing call back in 24 hours. This was on friday, so I waited until Monday 10/4. Today was the most fustrating I had to call 6 times to get someone that could help. I was disconnected 5 times. Twices was when I was trying to esclasted to a supervisor for help. On the 6th try today I was able to get someone that tried to help. But I don't think they did it right. Its setup as a return, but I don't have a dishwasher to return. The dishwasher was taken back to Bestbuy, because it was damaged. So I tried calling the store near me and was routed to the call center. I called the BestBuy headquartes and again was routed to the call center. I'm so fustrated I have already invested 7 hours into this problem. This should have been something BestBuy fixed from the point it could not be installed. I should not have to call 9 times to get the issue resolved.
10-04-2021 06:09 PM
Unless I've missed something your first post was made 6 hours ago. This forum is not intended for immediate support, you will receive a response once the moderators reach your post in their queue. The moderators appreciate your patience as they assist the customers ahead of you.
10-14-2021 02:48 PM
Thank you for taking the time to reach out to us here on our community forums and writing to us about your order. I appreciate your patience while we work to respond to our message. We respond to messages and posts in the order they were received, you can always give us a call at (888) BEST-BUY or (888) 237-8289 for more immediate service.
Have you been able to get help since making this post? If not, please let me know. I would be more than happy to review your order information to see what options I have available to help you get this scheduled. I'll keep an eye out for your response!