03-08-2021 12:15 PM
Solved! Go to Solution.
03-08-2021 01:29 PM
While it is always nice to hear from one of our valued customers, we wish this were related to a better experience. We appreciate you choosing Best Buy for your electronic needs, and we’re sure you were excited about the delivery of your new television. If there was an unexpected delay, you should have been informed. Based on your description, that was not the case, and we are sorry you did not receive the support you needed. You mentioned the television you ultimately received was missing the stand, which is surprising. We would be happy to discuss your experience, as well as offer any support we’re able.
If you would not mind sending a Private Message, we can gather the necessary information. To get started, simply select the darker blue icon, which is located next to my signature.
03-08-2021 01:37 PM
03-08-2021 03:00 PM
I am sorry you’re having trouble sending a Private Message. To access the order details, I would need to verify your full name, email address, and telephone number. Since this information is sensitive, it needs to be shared privately.
There are a few steps you can take, which should resolve the error you’re receiving. Please clear your browser’s cache and cookies. Once you’ve done that, logging back into your forum profile should resolve the issue. If the error persists, please let me know. I would be happy to explore alternate routes.
03-08-2021 04:48 PM
Hello again, Maikelmarante.
Please know, our team is designed to provide support through the social media platforms Best Buy has a presence on. While I would not be permitted to send you a text message, you are welcomed to reply to our Private Message thread, if you have further questions.
03-09-2021 07:09 AM