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Posts: 1
Registered: ‎09-14-2019

Not Answering Phones - On Hold for 2 1/2 Hours! Order Not Delivered As Promised!

I have tried two days in now and have been on hold for over 2 hours each time.  I ordered a dishwasher on August 30 with delivery to happen yesterday.  Delivery called and warned me that Best Buy sent an "open box" machine to be installed even though we purchased a new in box.  Delivery told us we need to call the 800 line to get a refund or find out if a new dishwasher would be sent.  After two hours on hold yesterday, the representative told me I had to call back today to resolve.  I have been on hold over 2 1/2 hours today, with no answer.  This is extremely frustrating!

Posts: 4,258
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Registered: ‎11-29-2016

Re: Not Answering Phones - On Hold for 2 1/2 Hours! Order Not Delivered As Promised!

Good afternoon, Jennyduke,


Although I wish your visit to our Support Forums were under more fortunate circumstances, I do appreciate you taking the time to share your feedback with us.  Regardless of the item, it’s important to make sure your order is delivered correctly, and it’s disappointing to hear there seems to be an issue with the delivery of your dishwasher.


While I understand your previous calls have not gone as smoothly as we would expect, our Geek Squad Client Care team is best equipped to address issues with appliance delivery, and I highly recommend giving them a call at 1-800-304-1259 so they might address any concerns you might have.



SeanM|Social Media Specialist | Best Buy® Corporate
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