08-20-2019 06:02 PM
We opened a claim with Sedgwick Claims Management Services, Inc. back in March 2019 as our newly bought Bosch dishwasher was incorrectly installed. It used to leak from behind and the water damaged our wood cabinets and caused mold in various places. Initially a person was appointed for this claim and they asked us for photos of the damage which we provide same day.
It has been now almost 5 months and we have not heard any update from Sedgwick Claims Management Services. I have been trying to contact all these months repeatedly via email and phone and no one aswers. I even escalated and called the person's manager for an update but no use.
The very last update I got was that the person handling our claim has been moved to some other department.
I am not sure what to do next as it literally caused us lot of damage.
08-22-2019 08:28 AM
Thanks for reaching out on the forums to make Best Buy aware of your need for contact from Sedgwick.
An official member of our Social Media team should be reaching out to you as quickly as possible.
I wanted to ask if you have also tried calling in to Geek Squad to request that an update be sent to the Sedgwick management team to ask that you be contacted? The number for this would be 1-800-433-5778 (1-800-GEEK-SQUAD).
While Sedgwick does not provide direct updates to Best Buy, our associates can send an email to request that you be contacted by a member of their management team or be assigned to a new adjustor. The associate on the phone will need your phone number and claim number which should start with a "3019" and end with "001".
08-22-2019 05:03 PM
Hi there, rishuchadha,
Welcome to the Best Buy forums and thank you for taking the time to write in to us.
I'm sorry to hear about the damages that have happened inside your home. I can certainly understand wanting to get in contact with the appropriate team to continue working on this. As NDTX mentioned, calling in is an option, but I'd also be more than happy to see if I can offer any assistance with this! To do so, please send me a private message that includes your full name, phone number, email address, and claim number. You can send us a secure private message by clicking the button down below in my signature. I look forward to hearing from you!