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Posts: 1
Registered: ‎12-01-2021

No show on Delivery

We ordered an elliptical machine through Best Buy to be delivered and installed. We booked the appointment 2 weeks in advance for a 7-1 window. I received the confirmation call last night that it would delivered and put together. We sat in the house more than half the day waiting for someone to show up. We received no call from anyone and nobody showed up. I reached out to an associate on the TotalTech line and he was unable to give me any information. We had to reschedule for the 15th now, but who know if they will show up then. There is no oversight to track where or when your installation will occur. Even the employee I spoke with had no helpful advice.
Posts: 3,495
Topics: 79
Kudos: 133
Solutions: 188
Registered: ‎10-19-2017

Re: No show on Delivery

Hello, Soonerfan7799,


Welcome to the Best Buy Forums!


I appreciate you taking the time to write us regarding your purchase! Getting a new elliptical machine is meant to be an exciting time. However, delays can surely be a bit nerve wrecking. I know some items get transferred from the warehouse to the store first, which is where the delay may happen. I'm here to help where I can.


In order to better assist, I am going to need some more details from you. Please, private message me with the order number, along with your full name, phone number, and e-mail address. To send it, click on the blue button bellow my signature. I look forward to hearing from you.



Deysha|Senior Social Media Specialist | Best Buy® Corporate
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