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Visitor
Posts: 1
Registered: ‎07-27-2021

No reply from Sedwick

I had been trying to get a hold to sedwick, I got a letter on June 30th that they had been trying to reach me by phone which is NOT TRUE, I had been calling waiting for up to 42 min in the line, then the line just drops, I have called every single day the person in the signature on the letter left messages with no response, sent an email every three days with NO response.  What can Best Buy do in regards of this Terrible Customer Service?

 

Thanks,
Miriam

Posts: 6,667
Topics: 227
Kudos: 556
Solutions: 339
Registered: ‎08-21-2017

Re: No reply from Sedwick

Good afternoon, Miriam,

 

Welcome to our community forums and thank you for taking the time to reach out to us regarding your experience with this damage claim. I know that if any of my property was damaged, I would want to get it repaired as quickly as possible so I can understand wanting to receive an update on this. I would be glad to see what options we may have to help out with this.

 

While these claims are handled by our partner Sedgwick Claims Management Services, I can certainly follow up with them to see if an update is available on the status of your claim. I will need a bit more information to get this process started. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

Claim number

 

You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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