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Posts: 1
Registered: ‎09-21-2021

No reply from Sedgwick

To whom it may concern.  I can get a reply from Sedgwick they have my claim number, pictures of damages from your delivery drivers. This has been ongoing since July.  They will not return my emails nor calls.  I want this esclated by Best Buy.

Posts: 6,667
Topics: 227
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Registered: ‎08-21-2017

Re: No reply from Sedgwick

Good afternoon, Gunselman,


Thank you for taking the time to stop by our community forums and letting us know about your experience with this damage claim. I know that if anything happened to my home during a delivery, I would want to get this taken care of as quickly as possible. I would be glad to see what options I may have to assist you with this moving forward.


As you mentioned, damage claims are handled by our partner Sedgwick Claims Management Services. Because of this, Best Buy will be unable to review or provide an update on the status of your claim. With that said, I can certainly reach out and see if an update is available regarding this claim.


I will need some additional information in order to get this process started. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Claim number


You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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