07-12-2020 12:40 PM
We ordered a refrigerator from Best Buy that was to be delivered on 7/10 between 7AM and 1PM. The email we received stated that we would receive a phone call the day prior to the delivery but we did not receive a call. We read the "Scheduled Delivery" web page at: https://www.bestbuy.com/site/help-topics/home-and-business-delivery/pcmcat204400050032.c?id=pcmcat20... This states: If your appointment window is 6 hours or more, we’ll contact you by 9 p.m. the night before with a narrower time window. But we did not receive a phone call the day prior nor did we receive a phone call the day of the delivery in order to narrow the time window. When we tried using chat to find out the status of the delivery, the "Agents" basically just gave us boiler plate responses and refused to contact the delivery company. Does anyone know if we should have received a phone call, especially one that narrowed the delivery time window? This is the poorest delivery service we have experienced from an allegedly reputable company but, at least, we did receive the refrigerator by 1PM. Thanks.
07-16-2020 05:06 PM
Good afternoon, Greebo,
Welcome to our forums, and thank you for sharing your experience with us. As it sounds like you’re aware, we expect our customers to receive a call from us before the delivery of their major appliance. It certainly makes the delivery experience easier for everyone involved, and I’m sorry to hear this wasn’t the case with your most recent refrigerator delivery.
As mentioned in your post, as well as utilizing the information you’ve provided upon joining our Support Forums, I see your delivery was completed successfully, and I hope you’ve been enjoying your new refrigerator thus far. Please know our Support Forums are moderated out of our Corporate Headquarters here in Richfield, MN, so you’ve come to the right place to share your experience, and it has been fully documented and made visible for any coaching or training opportunities that may present themselves.