04-03-2019 06:18 PM
My son in law, and I went to your Lynnwood, Wa store on March 8, 2019. We were looking for a 48 inch built in refrigerator. We saw the Kitchenaid for $10,000. We went home and discussed it along with my daughter and decided that was the one we needed to replace our non working built-in. After returning to the store on March 9, we talked with sales consultant. He told us they could deliver and install the next Saturday which was March 16. We were very happy with this because we had already been without a refrigerator for several days. We told him that we have a narrow, steep driveway so he made a note that they would need to come in a smaller truck to deliver it and didn’t seem to think it was a problem.
04-03-2019 06:38 PM
Hello, Tkb1120, and welcome to our online community!
Thank you for reaching out for further support on this through our Forums. I know being without a major appliance such as a refrigerator can be a burden, and I'm sorry our rescheduled deliveries created great inconvenience to you and your family. This is most definitely not the type of experience we want our customers to have, and I understand the frustration you must have felt with the disconnect between our store and delivery team.
When a customer has an experience with us like this, we want to do all that we can to make it right. That being said, I'd like the opportunity to look into your account and logged interactions to see where things left off and follow up on anything else we can do here. Please send me a private message including your full name, email, phone number, and any order/service numbers. You can find the blue option to message me to the right of my name, below.
Happy to help,