09-05-2019 07:38 PM
09-07-2019 10:50 PM
09-11-2019 11:57 AM
Hi there, benglish1989,
Welcome to the Best Buy Forums and thank you for taking the time to write in to us!
We appreciate you choosing Best Buy to get set up with your new home theater products! Getting a new TV is always exciting, especially with all the new features most of them have. We are sad to hear that your delivery was rescheduled, as we know that life can be busy and taking time off from work may not be optimal for everyone. We apologize about any inconvenience this may have caused you, as we never intend for our deliveries to be rescheduled, especially without notice. Typically, notices are sent out to the email provided, so we ask that you keep an eye out on all your email inboxes for any updates for your upcoming deliveries. With that being said, I can certainly understand how this was not optimal. While I am glad to hear that you were ultimately able to pick up those televisions, and that an offer was made, we never intend for any of our members to feel this way.
We certainly hope that you provide us with the opportunity to better service you in the future, as I'm positive that we can! Thank you for sharing feedback about your experience. If I could assist in any other way, please don't hesitate to let me know.
09-12-2019 08:00 AM
Thank you for a response at least; what you said in 1 paragraph is more than I was able to get all together from the store.
Not only did I continually check my email, I had text alerts enabled. Both of these were telling me both deliveries were happening, as well as speaking with two employees who told me the same thing. I only found out BOTH deliveries were not occuring by me making the contact.
The biggest takeaway for me is that no one cares about my time, or that of my girlfriend. We wasted hours waiting around for the first delivery that did not occur, and then I wasted more time when I was told the second delivery was also not happening. No one cared. That is money out of our pockets, which was calculated to be just above $250 since she (and we) missed work to sit around for a delivery that was not coming. All the store manager said was "I hear you."
I used Best Buy for years for multiple purchases, but I am afraid to say given the lack of caring for our time that I will likely be going elsewhere in the future. A $100 credit did not come close to the wasted time away from work, or how two canceled deliveries (without our initial knowledge) affected our move and caused so much unneccessary stress and frustration.