Delivery & Installation

[bbodin]

Range delivered today by the three stooges. They announced that they had brought a dryer hose to install my new gas range. No joke. Then after looking at the newly installed gas line they said we are missing a valve on the gas line, so the range cannot be installed until we go buy one, then best buy will return later same day to complete install. Plumber at hardware store said the needed piece is inside the bag of the new gas line kit, the one the stooges left at the store! Obviously best buy did NOT teach installers how to install anything! Called best buy, was assured they would return to install, of course they did NOT. But they left the range, and recorded that the install is complete! They need to come back and pick it up, we will purchase from a store that will actually COMPLETE the job!!!

[AndrewB-BBY Social Media Specialist]

Hi there, bbodin,

Welcome to our community forums and thank you for taking the time to let us know about your recent experience with this delivery. We strive to make every delivery installation as smooth as possible so I'm disappointed to hear that this hasn't been your experience so far. I'd be glad to see how I can help you get this back on track.

Have you been able to get in touch with us since making this post? If not, I'd like to take a closer look at this order and will need some more information in order to do so. Can you please send me a private message that includes your:

Full name

Email address

Phone number

Order number

You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your response.