Delivery & Installation

[ABC1234567]

Had an appointment scheduled for today, Mon 31JAN22, between 1pm-8pm ($4,000+ spent)

"3rd party service provider" called yesterday, to confirm everything.

I called the service provider, at 730pm since I never got a call letting me know they were en route.
I was told they would reach out to the technician and someone would call me back quickly... never got a return call.

I've now called best buy, and they've rescheduled.
While its nice they have rescheduled a new delivery/ install with a quick TAT... what would give me any confidence that the new scheduled appointment, will go as planned.

Wildly disappointed in the customer service, and lack of professionalism (not even a call?).

I am not sure who holds the responsibility... the service provider that was assigned the task (for not call/ no show), or lack of accountability from best buy, who is responsible for sourcing/ vetting the service providers they utilize.

No call, no show - is just bad business... fingers crossed the new date/time holds up.

[AllisonS-BBY Social Media Specialist]

Hey, ABC1234567!

Welcome to our forums! Thank you for reaching out regarding your delivery/install.  We try to make all our delivery purchases and installations as smooth as possible. So, seeing an experience like this is never something we want to see.

I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address

This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.

Thanks,