02-19-2021 08:54 AM
January 10th, $5,000 + purchase of 77" Sony TV and sound bar.
* January 28th - delivered a TV with a huge crack in the screen/panel and had to take it back.
*February 3rd - delivered an open box/used TV that had to be taken back.
*February 11th, the Manata deliveryman (delivery company for Best Buy) went to pick up the TV from the warehouse. No TV or record of a TV on order for me.
*February 18th exact same thing happened as February 11th.
*February 19th, today I get a call from Manata asking if I got my TV. Then they asked ME when the TV was scheduled to be delivered. Never thought the customer would be expected to coordinate delivery.
I have remained more than patient and courteous but I am at the tipping point. I have called the Best Buy Geek Squad repeatedly. I have run it up the chain of command at Best Buy, and spoke with a supervisor. I have spoken with Manata numerous times. Manata will not let me speak with a supervisor. They also claim that they cannot contact Best Buy to check when my TV is scheduled to be delivered to the warehouse. Best Buy tells me to call Manata because it is an issue on thier end. Manata tells me I need to call Best Buy. I am stuck in a vacuum.
This has to be resolved now. It is no longer just a delay. It is now an issue of Best Buy failing to provide merchandise that I purchased.
I know that I am not alone. That is why I am posting here. I have run out of options dealing with Best Buy/Manata. If I do not receive the TV I purchased soon, I will seek other avenues for help, such as the Better Business Bureau and file a complaint with my State Attorney General's office.
02-20-2021 05:44 PM
Good evening, HarveyTR409,
Thank you for joining our Support Forums and connecting with us for assistance. Having to wait for a TV delivery to be completed can be frustrating on its own, but to hear your experience thus far has had so many roadblocks and to still be without the TV you ordered is especially disheartening. I can’t say I blame you for your frustration thus far, but I’m optimistic we’ll be able to provide the assistance you’re looking for.
I’d like to take a closer look into this order and make sure we’re getting you in touch with the appropriate team, however, I’ll need a few pieces of additional information from you in order to do so. If you could use the blue “Private Message” button in my signature to send me:
As mentioned, be sure to use the blue “Private Message” button in my signature to send me this information, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Looking forward to hearing from you,