Delivery & Installation

[HahnWalker]

We purchased a Samsung 11.4 cf freezer on July 7, 2021. We waited until August 18th to finally receive the item - while setting up installation appointments every week therein. When the product was finally delivered it was damaged. The delivery people left the damaged freezer - took pictures of it - and filed the damaged product. It is now Septembe 18th and we have been still arranging drop offs for the new freezer to replace the damaged one without any success. Today we got another call yet to say the freezer wasn't on the truck. As it turns out rumor has it our Best Buy is closing at the end of October!!!! What - how - where and when will we get a freezer we can use. We have not plugged in the damaged item. We particularly have THIS freezer on order to fit in a space we managed to supply for it alone. We don't want a different freezer and yet - it appears for asle on your website? How many times can I expect my employer to say "OK you have to go home for a delivery?" No response on getting our replacement at all!

[Deysha-BBY Social Media Specialist]

Greetings, HahnWalker!

Welcome to the Best Buy Community Forums!

I appreciate you taking the time to reach out to us regarding your experience. Getting new appliances for your home is very exciting, and it’s supposed to be a smooth process. This is not the experience I’d expect for you. I’d be happy to see how I can assist you further.

I am happy to look into this for you, but I am going to need some more details from you. By clicking on the blue “Private Message” button, you could please send me a private message with the order number or Customer Service PIN off your receipt, your full name, phone number, and e-mail address. I look forward to hearing from you.

Regards,

[HahnWalker]

PaId in full for freezer July 7, 2021. Freezer delivered August 18 - damaged. Delivery wrote up damaged report and left freezer with us - unable to use product. One and a half months scheduling weekl appts. for new one and never received. Nicole at Community PROMISED she found one and would be delivered in 10 days which was yesterday - no freezer.

New updated freezer available - requesting upgrade for your mess - your havine our money almost 3 months now with no freezer! Where is a customer to turn? Perhaps Attorney General's office if no response - just empty promises!!

[hockeycanuckjc Community Veteran]

A moderator had requested you to send them a PM. Did they not respond? I see your previous posting where they requested it.

[HahnWalker]

Oh I did reply - one of them promised me they found a replacement freezer and we'd receive it in 10 days (which was yesterday)...again no freezer? No one helps! Desperate

[Deysha-BBY Social Media Specialist]

Hello, HahnWalker,

Thank you for posting again! I am still working with you on this, and just received your other private messages. I will be responding to those shortly. Also, to clarify, we here on the forums have not made any promises regarding this freezer. As I mentioned before, I will continue to work diligently with you to get this resolved. Thanks again for your time and patience.

Sincerely,