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Posts: 1
Registered: ‎11-27-2020

No Response from Sedgwick Claims

I purchased a washer and dryer from Best Buy that was installed on 11/20 by Best Buy. One of the water hoses was not hooked up properly and flooded my house. Best Buy told me that I should receive a call from Sedgwick Claims within 24 hours to begin a claim for my damages. It is now 5 days later and I have not received any calls. A search on your forums here reveals many cases similar to mine.

How can I expedite this process so that I can get compensated for my damages?

Posts: 768
Topics: 42
Kudos: 46
Solutions: 30
Registered: ‎07-23-2018

Re: No Response from Sedgwick Claims

Hello, KevinGamber,


Thank you for visiting our online community. We appreciate the fact that you chose Best Buy for your new washer and dryer, although it does not sound like the installation went as planned. Water can cause serious damage, and we do have a process available when these rare instances present themselves. Working with Sedgwick would be the correct path to take, as it is important a claim is filed for review.


If you are still in need of assistance, please send our team a Private Message. You can do this by selecting the blue icon to the right of my signature. Please include your full name, email address, and telephone number, which will allow our team access to your order details.



Sarah|Social Media Specialist | Best Buy® Corporate
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