Delivery & Installation

[CraigHashi]

I purchased a Samsung Washing machine and it was installed by BB on 1/25/20. The installation crew caused leaks in both the hot and cold water valves. Ordered a new model and the installation crew would not install it the new one because of the leaking valves (liability). After I paid to have the leaks fixed, they installed the new unit. 

I contacted Sedgwick multiple times to submit my claim but no one there has responded or has processed my claim. This is extremely frustrating and makes me think twice about buying appliances from Best Buy. Who at Best Buy is the best contact to get my claim processed and taken seriously? 

2/4 Phone: Bridget {removed per forum guidelines} (Sedgwick)

2/4 Email: Bridget {removed per forum guidelines} (Sedgwick)

2/12 Email: Bridget {removed per forum guidelines} (Sedgwick), no reply

2/18 Email: Bridget {removed per forum guidelines} (Sedgwick), no reply

2/18 Email: Bridget {removed per forum guidelines} (Sedgwick) and Pilot Freight Services Team (installation company), no reply

2/24 Email: Bridget {removed per forum guidelines} (Sedgwick) and Pilot Freight Services Team (installation company), no reply

2/24 "Escalation" Email: Bridget {removed per forum guidelines} (Sedgwick) and Pilot Freight Services Team (installation company), no reply

2/25 Voicemail received: Laura {removed per forum guidelines}(Sedgwick)

2/25 Email: Laura {removed per forum guidelines}(Sedgwick)

2/25 Left a Voicemail: Laura {removed per forum guidelines}(Sedgwick), no reply

2/28 Left a Voicemail: Laura {removed per forum guidelines}(Sedgwick), no reply

3/2 Email: Laura {removed per forum guidelines}(Sedgwick), no reply

3/4 Email: Laura {removed per forum guidelines}(Sedgwick), no reply

3/4 Left a Voicemail: Laura {removed per forum guidelines}(Sedgwick), no reply

3/5 Left a Voicemail: Laura {removed per forum guidelines}(Sedgwick), no reply

[John-BBY Social Media Specialist]

Welcome to our community, CraigHashi.

Like you, I depend upon the businesses I work with to keep in touch regarding the status of whatever it is I may be working with them on. I notice that there are way too many instances of "no reply" in your list and I regret that you don't seem to be getting the traction needed to resolve your concerns.

I'd be happy to get in touch with Sedgwick on your behalf, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

• Your full name
• Your telephone number
• Your email address
• Your Sedgwick claim ID number

To send me a private message, please click the button labeled "Private Message" in my signature below. 

I look forward to hearing from you.

[John-BBY Social Media Specialist]

CraigHashi,

Thank you for sharing the requested information. 

I have reached out to Sedgwick on your behalf with a request that you be contacted. You should hopefully hear from them soon. With the weekend fast approaching, you may not be contacted until after the first of the week, however. If you have not yet heard from them after the end of the business day on Tuesday, please let me know and I will renew my request with them. I apologize for any inconvenience in the interim.

If you have questions or further concerns, please be sure to let me know. I hope you have a good weekend.

[CraigHashi]

Still no resolution. Have not heard from Sedgwick. This is awful customer service

[CraigHashi]

No reply from Sedgwick or Best Buy here. What is the status? Is there an escalation path or are all customers frustrated with issues?

[AndrewB-BBY Social Media Specialist]

Good morning, CraigHashi,

Thank you for following up with us regarding this claim. John is currently unavailable but I would be glad to provide some more details. As John mentioned, please let us know if you have not received an update on your claim by the end of the business day today. We will be glad to continue exploring options on how to best assist you at that time.

Regards,

[AndrewB-BBY Social Media Specialist]

Hi there, CraigHashi,

I wanted to follow up with you and see if you were able to get in contact with Sedgwick yesterday. Please let me know!

[CraigHashi]

No. There must be an escalation path here to get this resolved, no? I'm reading other threads and BB customers seem to have issues with Sedgwick. Please take care of this problem

[AndrewB-BBY Social Media Specialist]

Hello, CraigHashi,

I appreciate you getting back to me. I'll be sending you a private message with some more details shortly. You can check your inbox by making sure you are logged into your My Best Buy account and clicking the orange envelope in the top right corner.

Regards,

[CraigHashi]

Still no reply to emails and have not received a call from Sedgwick. This is aggrevating. What's the resolution here?