03-02-2020 05:16 PM
My only conclusion I can make from the is experience is to never do business with Best Buy if there a chance you will need customer service. This is what happened to us:
I'd be happy to supply order number or any other details if someone from Best Buy wants to follow up. Until then I'll be telling everyone I can in person and on line to stay away from Best Buy.
03-03-2020 03:10 PM
Thanks for joining the Best Buy Community forums. I appreciate you reaching out to share this experience with us. That is not at all how we want an appliance purchase to go.
We always want to get a working product out to you, and make an exchange easy when it is needed. I apologize that we fell short on both those things, and that it took so long for us to find any solution, even an imperfect one.
While Best Buy does not provide compensation in situations like this, I would like to look into your entire order a bit more closely so we can use your experience to make sure we provide better service going forward. I'll also review that order to make sure the rest of the refund is coming.
Please send along a private message by using the link in my signature below this post. I'll need your name, email address, and phone number,a long with your order number, to get started.