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Posts: 1
Registered: ‎04-12-2022

New Washer Installation causing leaking to my first floor

After using this washer two times after installation the installer seemed to damage either the hot or cold water pipes connecting to the washer on the second floor because im getting a slow steady leak to my kitchen ceiling after this installation.




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Posts: 413
Topics: 15
Kudos: 58
Solutions: 17
Registered: ‎02-08-2019

Re: New Washer Installation causing leaking to my first floor

Hello, Robert94.


Oh no! A proper appliance install should leave you with no cause for alarm. So, we understand your concern and the urgency needed to get this resolved right away.  We appreciate that you’ve shared the order number with us, but may we also ask you to share your full name, phone and email address with us in a private message so we can verify and access your account, please? Simply select the the blue corresponding button near my signature to send that securely to us.

We look forward to assisting you soon.

Wesley|Social Media Specialist | Best Buy® Corporate
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